This document is a collection of frequently asked questions for Fixed Assets
and the answers to those questions.
If you have a question
that is not in the list, please submit it via email to our
technical support staff (support@rioscan.com
).
What
are the requirements for Installing Fixed Assets?
- IBM Compatible Pentium® Class or greater processor.
- Windows 95/98/2000/NT
- 32MB RAM, 64 MB Recommended
- 25MB Available hard drive space
- Available serial port (COM or USB) Check with your scanner
manufacturer.
- For custom reporting or features, MS Access 2000
- Palm Desktop Software must be installed before the Fixed
Assets application
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How
do I install Fixed Assets?
Put the Fixed Asset CD in your CD-ROM Drive. Most computers
will automatically load our Setup program. Then, simply follow
the Setup instructions. If your computer does not automatically
load the CD, open Windows Explorer and browse to the CD Drive.
Select the Setup icon, and then follow the Setup instructions.
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What happens
when I receive the message, "Severe Error…Instaide was
unable to determine the palm directory"?
This messages appears when the Palm Desktop Software is not installed. The Palm Desktop
Software must be installed before the Fixed Assets application.
If you do not have a copy of this software you can go to
Palm's website
and download it for free. After installing the Palm
Desktop software, please re-install our application.
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Do I need
a copy of Access 2000?
To take full advantage of Fixed Assets and the features it
offers, we recommend that you install the full version of MS
Access 2000. However, if you don't have a copy of MS
Access 2000, you can can install a run-time version
of Access 2000, which comes bundled on your Fixed Assets
CD-ROM.
Fixed Assets will only work with MS Access 2000 or greater.
If you are running an older version of Access, such as MS
Access 97, you will receive an error when you try to run Fixed
Assets. You need to upgrade to Access 2000 or uninstall
your older version and install the MS Access 2000 run-time
file located on the Fixed Assets CD-ROM.
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What if I
have an older version of Access running on my computer?
The Fixed Asset application will not work. You
have two options: The first is to upgrade to MS Access
2000. The second is to uninstall your older version of
Access and install the run-time version of Access 2000. The
run-time version of Access won't provide the full
functionality you had with your older version of Access.
You might consider installing Fixed Assets on another computer
that doesn't have any installations of MS Access if you opt to
use the run-time file option.
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How Do I
import existing data from an Excel spreadsheet?
You can only import data that has the same data structure as
that of Fixed Assets. The data structure is listed in the
users manual. If you want to import a text file that is not in
our format, you will first have to create a new sheet with our
data structure, and save it as a CSV file. Then, transfer your
existing data into the corresponding fields in the new file.
After you have finished transferring your data, be sure to
save your work. Now, from the Import/Export Data screen, make
sure to choose 'Text File' as the file type and to indicate
the appropriate 'Import Option' for this process. Finally,
select 'Import Asset Database' after which, you will be asked
to point to your data source. Then hit continue and the prompt
will say, "Import execution complete". If you have relatively
small files, the transaction time will be very fast!
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How do I
import existing data from an Access database?
You can only import data that has the same data structure as
that of Fixed Assets. The data
structure is listed in the users manual. If you want to import
an existing Access database file that does not have the same
data structure as Fixed Assets, you will first have to
create a new Access database with our data structure. Then
you can
transfer your data into the appropriate fields. Be sure to
save your work. Now, from the Import/Export Data screen,
select 'MS Access' as the file type and indicate the
appropriate 'Import Option' for this process. Finally,
select 'Import Asset Database' after which, you will be asked to point
to your data source. Then hit continue and the prompt will say, "Import
execution complete". If you have relatively small files,
the transaction time will be very fast!
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How Do I
import existing data from a Database other than Access?
You can only import data that has the same data structure as
that of Fixed Assets. The data
structure is listed in the users manual. If you want to import
an existing database, other than Access, that doesn't have
the same data structure as Fixed Assets, you will first have to
create a new Access database with our data structure. Then
you can
transfer your data into the appropriate fields. Be sure to
save your work. Now, from the Import/Export Data screen,
select 'MS Access' as the file type and indicate the
appropriate 'Import Option' for this process. Finally,
select 'Import Asset Database' after which, you will be asked to point
to your data source. Then hit continue and the prompt will say, "Import
execution complete". If you have relatively small files,
the transaction time will be very fast!
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What does
it mean when the Fixed Assets handheld program tells me "You
must HotSync with an open inventory before using the handheld
application?"
You must HotSync with an open inventory so that all of your
lookup information is downloaded to the handheld. This is
the information that you entered via the PC. Follow these
steps if you are having trouble creating an open inventory:
Select the "Inventories" option and select "Create an Open
Inventory." You will be required to provide an "Inventory
ID" and a "Date," as well as the "Departments" that will be
included in this inventory. In addition, you can provide a
"Description" and any appropriate "Comments" that you feel
are necessary. When you have entered all of this information,
select "Create Inventory." The next step is to assign items
to specific users. Select "Assign Items" and use the two windows
to designate users and assign them items. When each user HotSync's
their handheld, the assets that have been assigned to them
will be downloaded to their handheld and they are ready to
begin using the handheld application.
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Why doesn’t
any of the information I collect appear in my Asset database?
The answer to this question depends on which handheld application
you are using. Fixed Assets - If you have an open inventory,
all the data you collect is posted to your open inventory
and you will not be able to see that data in the Asset database
until you close the inventory. If this is the case, you are
HotSyncing with a closed inventory. This means that your data
is being posted to one of the inventories in the "Inventory
Histories" window. Your handheld was never HotSynced before
closing a past inventory. Your data is being posted to an
older inventory that has since been closed. Check the past
inventories listed in your inventory history window to see
if your data has been uploaded to any of these. To do this,
re-open them and then close them again. This will reconcile
the changes back to the Asset database. Receiving - If you
are using the Receiving module to collect information about
your assets for the first time and you encounter this problem,
you should check your conduit settings. To do this, open your
HotSync manager by clicking on the icon in your system tray.
Then choose Custom…>Fixed Assets Receiving>Change… and make
sure that "Do Not Sync" is NOT checked.
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How do I
view my HotSync log?
Select the HotSync icon in your system trey, then View Log…
or simply choose 'View Log' after completing a HotSync where
the HotSync Dialog Box remains on the screen after completion.
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Why are the barcodes
NOT showing when I run the Asset labels report or
the Location labels report?
The barcode fonts that come with Fixed Assets have not been
installed properly. You will have to manually copy the barcode
fonts that come with Fixed Assets into your Windows "Fonts"
directory. To do so, go into your Fixed Assets directory (typically:
C:\Program Files\Fixed Assets) and select True Type Font files
w128h.ttf, w128hc.ttf, w128l.ttf, w128lc.ttf, w128m.ttf, and
w128mc.ttf by left mouse clicking on one then holding down
control and clicking on the other five. Now right mouse click
on the files and select 'copy.' Now you have to paste these
files into your Windows fonts directory. To do so, go into
Settings>Control Panel>Fonts and then select Edit>Paste. Now
the True Type Fonts should appear in your fonts directory.
You can go back into Fixed Assets and re-run one of the label
reports and the barcodes should be visible.
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I have bar codes in my Asset/Location
labels reports, but they contain the wrong information when
I scan them?
First, use Windows Explorer and go to your WINNT\SYSTEM32
directory and look for the file bcxl32.dll. This file needs
to be registered with the operating system for the barcodes
to work correctly. Next select Start>Run from the Start menu
and type in "regsvr32" and then drag and drop the bcxl32.dll
file right next to it. Finally select "Ok." You should now
get a dialog box telling you the file has been successfully
registered. All of the bar codes in your reports should now
work.
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How do I delete Locations from
the handheld? After I delete them from my PC, they reappear
in my Asset database!
To delete information from the handheld, you have to do a
reset within the application (Note: This is NOT a hard or
soft reset of the Palm). Make sure that you have synced you
palm at least once before you perform this operation so that
you ensure none of your information is lost. On the handheld,
tap the menu button, then options, and finally reset. You
will encounter a warning message asking you if you are sure
"you want to clear all data?" If you select "yes," all data
within Fixed Assets on the handheld will be erased and the
next time you use Fixed Assets on the handheld, you will receive
the "No Open Inventory" message.
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