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This document is a collection of frequently asked questions for ScanSeek and the answers to those questions.

If you have a question that is not in the list, please submit it via email to our technical support staff (support@rioscan.com). Thank you!

Why am I getting an error message when I try to connect to my database?

Here are a couple of things you should check if you find yourself in this situation: First, you should make sure that your ODBC connection is pointing to the correct location where your data source is stored. Make sure that no one has changed the directory where this file is stored. If your data source is an Excel spreadsheet, you should run the ScanSeek Analyzer add-in on it again, if you haven't already done so, to confirm that your spreadsheet is properly formatted to be downloaded onto your handheld.If your data source is an Access database, you should make sure that you have used the appropriate naming conventions associated with databases. You should avoid using spaces, hyphens, forward or back slashes, "#", "&", etc. when you name your tables or fields.

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I am using an Access database as my data source. How do I configure the database so that all data I collect using the handheld posts back to the database?

Check to make sure any of your database fields that are not required (NOT a key field), have the "Allow Zero Length" property set to "yes." To check this, switch to Design View in your database and make sure that the "Allow Zero Length" option, on the General Tab is set to "yes." By default, Access sets this value to "No" so you will have to manually change this for the majority of your fields.

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How do I configure my Excel spreadsheet to properly work with ScanSeek?

If you use a Microsoft Excel spreadsheet as your datasource, there are a couple of things that you need to check: First, make sure that you have run the ScanSeek Analyzer add-in. Second, check to see that your "named ranges" include all of the data that your want to download to your handheld. If the range does not include all of the data, you need to re-define it. To do so, go to Insert>Name>Define and change the selection to include all of your data. Finally, it is a good idea to keep the spreadsheet closed when you HotSync.

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